RealPlayer Downloader Issue: We’re Working on a Fix
Thanks to the amazing communication of our RealPlayer user base we’ve become aware that many of you are experiencing a problem with downloading videos. The problem seems to be specific to Firefox and Chrome due to recent updates they’ve pushed out. We want to make it known 
that we hear you and we are working as hard as we can to rectify this problem for you. The RealPlayer team is currently testing fixes and we’re hoping to have an update out within a week.
We really appreciate your continued use of RealPlayer and we promise to get you an update as fast as we can. Thanks for sticking by us!
-Your friends at RealPlayer
UPDATE: JULY 2 2010
We have fixed the downloading problems for most regions. Please go to www.real.com to download the latest version of the player, RealPlayer SP 1.1
Thank you please get this problem fix many thanks to you
i am having problems because that little Download Box that is supposed to be above any and all videos
((( IT’S NOT THERE))) I AM SORRY BUT WITH OUT THAT FEATURE I MMA GONNA HAVE TO GO.
.SO U BETTER FIX IT OR I’M GIVING UP.
yes i have the box checked in my settings
Audrey, per the subject of this blog post, we are working on a fix. We hope to have it out very soon.
Thanks,
Lacy
Hi , i just thought ide leave a message to say it doesnt seem to be working on safari either i normally use chrome so it might of never worked on safari but if it did before its not now ,
thanks ,
Angus
Will not work please conrtact me by e-mail or I,m gone
Thank you very much. I was all over my configurations…
Hi,
I´ve got a problem: I´m a Mac-User (MAC OS 10), downloaded the newest version of realplayer, and now the navigation is out of order. How can I fix that?
Thanks,
Michael
Hi Michael, please send a detailed email to social_media@mailca.custhelp.com.
Thanks.
I have had no problems with it. I guess you have fixed it.
The video download option dosen’t work at all . That’s on any browser i have used & here’s a list
Internet Explorer .
Google Chrome .
Mozilla Firefox .
Apple Safaria .
So if anyone can help please i would appreciate it .
I have an Imac and after the last Mac update my real player no longer will play flv files. It opens but does not play anything? Any ideas as to what could be the problem?
For Firefox 2 Down Loads Posted on a Scarecrow And Mrs King Forum have worked for me.
Just direct the File to your Real Player Folder
https://addons.mozilla.org/en-US/firefox/addon/6584/
https://addons.mozilla.or…-US/firefox/addon/13990/
Tried to download RealPlayer SP, got a message that says: ” RealPlayer has detected corruption in the My Library database and must restart now in order to restore the database. ”
I am trainable that is about all on these computers. It is way too early for my IT people…
I don’t have a My Library in my list of My Computer, My Music, My Pictures, etc… Is that the problem and is there a quick fix you can send me info on??
Thanks for any help
Hi Jean, please send a detailed email to social_media@mailca.custhelp.com. They can help you with your technical issues.
Thanks,
Lacy
Does Real Player Plus FINALIZE the DVD so it can be played on any regular DVD player/recorder?
I have an old Toshiba that just plays and a newer one that also Records (and Finalizes).
I have RealPlayer SP and it is not responding and i’m getting real frustrated!
Is this problem ever going to be fixed? For almost a month I haven’t been able to download videos and I’m completely frustrated. Where’s the DOWNLOAD THIS VIDEO box??? I have used Real Player for a long time and it’s been great, but my patience is at an end. I found out that I can’t call customer service because only for the paying customers. I have to pay to talk to someone in support.
Will this ever be fixed? If I spend the $40 will the program work? I want an answer to the questions.
Cynthia,
This has been fixed for some time now. Can you tell us what version you’re using?
Please send all details, including your account info, version, browser and operating system to social_media@mailca.custhelp.com
Thanks,
Lacy
I wanna download realplayer to my computer, but It didnt work for me…can i get help please
thanks so much for fixing this, i use the feature extensively and was missing it very much. Thanks again!!
Prompt me please as possible to build pleer in a site. http://www.gezlev.com.ua Beforehand thank you) site on Joomla 1.5
thanks alot real player team for this amazing program , i really like it
put please can you fix the real player downloader problem , my country is iraq , so please i needed very much
best regards
No longer works on Internet Explorer – the option to download video has totally disappered, its still ON under manage browser addons and set to run under realplayer settings.
Have reinstalled both realplayer and internet explorer but it still dont work BUT it does work on in other browsers so a fix is needed please
You guys need to look at this urgently and come up with a fix that makes this software work. Just google realplayer downloaded’ and you will find THOUSANDS of people having issues with this software.
Chris,
With your permission I’d like to have our tech support get in touch with you.
It’d be very helpful if you could email me your complete list of problems. Email is lkemp@real.com.
Thx,
Lacy
It is not fixed on my computer.I cannot download anything from my library.